Refunds

Please understand that planning a Fast Impressions event is a highly customised, time-consuming process. Our unique software and staff work hard to ensure that each guest is placed at the most suitable event. A cancellation at any time can be a real setback to the process. Your place cannot be reserved or confirmed until payment has been received.

Here is Fast Impressions cancellation policy in detail:

If you have pre-paid
You are eligible to have your fee refunded at any time prior to an invitation being sent.

Once you have been sent an invitation email or have booked into an event, you are no longer eligible for a refund.

Please note that many email applications have spam or junk mail blocking facilities. It is your responsibility to ensure that @fastimpressions.com.au is added to your address book.

Fast Impressions reserves the right to be the final arbiter in any dispute as to whether an invitation has been sent or not. A screen shot of your membership/invitation history can be sent upon request.

If you are a priority paid member and you are unable to attend an event on the date indicated in your invitation, please decline the invitation. You will be sent an invitation to the next suitable event. This will happen a maximum of three times before your fee is suspended. In order to re-activate your account you will need to email or call our office on 1300 783 447 (or outside Australia +61 2 9365 4032). Accounts are de-activated in order to prevent spamming members that have decided against using the service.

If you have booked and paid for an event
If you have booked into an event you are not eligible for a refund under any circumstances. If you notify our Customer Service team within 7 days of the event that you're unable to attend, we will happily offer you a credit to attend another event. The sole recourse in the event of dissatisfaction with a Fast Impressions event is to attend another Fast Impressions event at no further cost to yourself.

Please note that dissatisfaction with the people you meet at an event does not fall within this provision. The customer service and events team at Fast Impressions work hard to ensure that every event has an equal number of men and women. However, some people fail to attend an event even though they have accepted an invitation and paid. Should a significant difference in numbers adversely affect your experience at a speed dating event, or should you meet fewer than 10 people, we will happily book you into another event at half price.

It is a requirement of your membership with Fast Impression that you accept this condition.

This may sound rigid, however each event requires a lot of time and effort and due to the nature of live events there are sometimes factors beyond our control, including but not limited to a lower uptake from one or both sexes, a double booking at a venue, and so on.

Due to these factors approximately 4% of Fast Impressions events have to be postponed. We will make every effort to communicate the new date to you with as much notice as possible & provide you with an alternative event date to attend.

If you fail to show at an event
If you do not show up for a date once you have confirmed that you will attend, your registration fee is forfeit. If you provide us with at least seven days notice we will be able to move you to another event, or reinstate your credit in your Fast Impressions account so that you can accept future invitations at no extra charge.

People that fail to show up once they have confirmed are also degrading the experience for the other guests: If you know you're not going to be there, please let us know out of consideration for the other guests, speed dating relies on there being an equal number of men and women for the best experience possible.

Cancellations/Postponements

We recognize that our guests look forward to attending our events and that postponing an event can be extremely frustrating. Please be assured that we make every effort to ensure that all events proceed as planned and only cancel an event when we are confident that the experience for our guests would not be up to the normal high standard. Speed dating relies on there being an equal number of men and women and if there is a significant difference in the number of men and women, or there just aren't enough people overall then we prefer to choose the lesser of 2 evils and postpone the event.
If we are not able to fill an event we will reschedule the event (usually no more than 2 weeks from the original date). You will be notified of the new date by email and SMS the day before the event (unless we have an unusually large number of people canceling on the day of the event in which case we will notify you on the day). If this new date is not convenient you will be offered the opportunity to wait for the next suitable event or reinstate your credit to your Fast Impressions account so that you can accept future invitations.

Disclaimer

Fast Impressions holds no responsibility for the outcome of any relationship that may or may not arise between you and another person that you might meet through a Fast Impressions event. Fast Impressions take no responsibility for the activities neither of participants, nor of participants at consequential meetings. You agree not to initiate any claim against Fast Impressions resulting from either social or dating activities and agree to hold Fast Impressions free from any liability.

Fast Impressions also reserves the right to refuse admission to any individual who has not conducted themselves in a proper manner or who we have received complaints about during an event.

Fast Impressions reserves the right to alter any aspect of its services, such as venue, start time & including but not limited to pricing, at any time without notice.

Pricing

The cost to attend each event is specified in your invitation or on your "My Details" Page. However, prices can change at any time without prior notice. The price will be displayed on the payment page prior to entering credit card details.

Media Events

From time to time Fast Impressions put on an event for the media which is filmed, audio recorded or photographed. Email invitations and registration pages for these events will always specify that the event is a media event. By accepting an invitation to a media event you provide permission to both Fast Impressions and the media in question to use the material. The footage, images and audio may appear in printed publications, on television or radio, in member newsletters, and on our website.

Photographs at Events